Job Responsibilities:

• To support infrastructure operations and manage delivery for IT production systems and services based on operational requirements and service agreements
• To monitor system reports and jobs, analyze and report anomalies
• To support helpdesk escalation on tickets, manage reporting, follow up on resolution of tickets
• To coordinate and report Service Level Agreement, weekly reporting metrics, monthly reporting metrics
• To coordinate with external entities and internal stakeholders on technical issues

Job Requirements:

• Degree in Information Technology or equivalent
• At least 3 – 4 years of experience in service management
• Meticulous in details and with good communication skills
• Familiar with Helpdesk and operations management
• Team management experience is preferred

Attractive remuneration package awaits. Only shortlisted candidates will be notified. For unsuccessful applicants, please note that we will consider your application for future openings.