- To support infrastructure operations and manage delivery for IT production systems and services based on operational requirements and service agreements
- To monitor system reports and jobs, analyze and report anomalies
- To support helpdesk escalation on tickets, manage reporting, follow up on resolution of tickets
- To coordinate and report Service Level Agreement, weekly reporting metrics, monthly reporting metrics
- To coordinate with external entities and internal stakeholders on technical issues
- Degree in Information Technology or equivalent
- At least 3 – 4 years of experience in service management
- Meticulous in details and with good communication skills
- Familiar with Helpdesk and operations management
- Team management experience is preferred
Attractive remuneration package awaits. Only shortlisted candidates will be notified. For unsuccessful applicants, please note that we will consider your application for future openings.
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