Job Responsibilities:

  • To support infrastructure operations and manage delivery for IT production systems and services based on operational requirements and service agreements
  • To monitor system reports and jobs, analyze and report anomalies
  • To support helpdesk escalation on tickets, manage reporting, follow up on resolution of tickets
  • To coordinate and report Service Level Agreement, weekly reporting metrics, monthly reporting metrics
  • To coordinate with external entities and internal stakeholders on technical issues

Job Requirements:

  • Degree in Information Technology or equivalent
  • At least 3 – 4 years of experience in service management
  • Meticulous in details and with good communication skills
  • Familiar with Helpdesk and operations management
  • Team management experience is preferred


Attractive remuneration package awaits. Only shortlisted candidates will be notified. For unsuccessful applicants, please note that we will consider your application for future openings.

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